Terms & Conditions
Return & Exchange Policy
All sales are final.
Exchanges:
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Exchanges can be made for items at equal and/or higher value
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Fresh floral items such as bouquets, arrangements, ikebana are not eligible for exchange
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Exchanges are also not permitted for shipped items
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Exchanges are only accepted within 30 days of purchase, item unopened, unused, and with no damages. Must have original receipt.
Flower Returns:
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Returns are accepted only if the flowers are damaged upon delivery.
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To initiate a return, please contact us the same day of delivery with a detailed description and photo evidence of the damage.
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Upon verification, we will arrange for a replacement bouquet or provide a refund.
Vase Returns:
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Please note that we do not accept returns for vases.
For any further assistance or clarification, please reach out to us via the contact information provided on our website.
Remember to follow us on Instagram @senorganicflowers for the latest updates on our fresh flower selection!
Adverse weather conditions
During adverse weather conditions (such as heavy snow, ice, flooding or high winds), the delivery of your order may not arrive on time. This is outside of our control, and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we are not able to refund affected orders. Delivery may be made during the next day(s), weather permitting.
Customer & Recipient Personal Information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
Please remember that we value your privacy and will never lease, rent, or sell your private information.
At the checkout, we ask for the following personal information:
Customer's email address
We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations, and delivery confirmations. We will also use the customer's email address in the event that we need to contact you regarding the order that was placed. Please ensure that email addresses are accurate.
Recipient's full name and address
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.
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